compass campers usa - ohio rv rental companies

The operator of Compass Campers is one the United State'ss premier  RV rental companies, founded in 1970  in Southern California. Since then they have grown to become one of the largest Motorhome rental companies in the world.  With locations throughout the United States, they have become renown worldwide for their commitment to quality products and service.

The Supplier is represented by several hundred wholesale travel companies and thousands of travel agents throughout the world. Approximately half of the operator's rental business comes from overseas travelers who fly in to various cities throughout the U.S.

Other divisions sell its used rental RV's, and rent production trailers and fifth wheels to the entertainment industry.

Compass Campers USA Rental Terms for travel between 01-Apr-2010 and 31-Mar-2011

Important information about your rental

On arrival you will be required to sign a rental agreement with the operators of Compass Campers USA. Here is a summary of the terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Compass Campers USA.

-  The Supplier means the operator of Compass Campers USA
-  The Client is also referred to as, you, your,  the hirer (s)


The Supplier reserves the right to change, modify, add or remove terms, products, rates and seasons at any time and without notice or liability.

Booking confirmation deposit and payment
This booking requires a non-refundable deposit as detailed at the time of booking, which will be processed upon confirmation. Your booking is confirmed when you receive your email confirmation (providing there are no problems with your credit card and your vehicle is available).

The remainder of your rental will be deducted from your credit card 35 days out from the commencement of your rental.

Cancellation fees
The initial deposit paid is non-refundable. In addition to forfeiting your deposit,  The Supplier reserves the right to also impose the following Cancellation Fees depending on how far out from rental commencement cancellation occurs.  These are in addition to the forfeiture of your booking confirmation deposit:
Over 50 days prior to departure        No further charge
49 to 19 days prior to departure        $350
18 to 4 days prior to departure         $750
3 days prior to departure and no show              Full rental fee (including deposit already paid)

A further $200 cancellation fee applies for any cancelled ONE WAY booking (ie. pick up and drop off locations are different), as the Supplier will need to relocate the vehicle to fulfil the next rental that vehicle is booked for.

Please note: For vehicles AD39, AV39,  AE40 and AP39, $500 cancellation fee in addition to any other applicable fee.

Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

Changes to reservations
The first change is allowed at no charge.
Subsequent changes to your reservation may be charged at $50 per change
Changes in unit type, dates or location are subject to re-calculation of nightly rate

Security Deposit
There is a security deposit in amount of $5000 for motorhome AD39, AP39, AV39 and AE40, $700 for all the other motorhomes  are required at the rental counter.
The security deposit is a verification and pre-authorization of available funds on customer’s credit card.
The pre-authorization is reversed at the time of return. The security deposit must be made with a major credit card. ATM/Debit/Check Cards/Cash are not accepted.

CHARGES:
Pre-Paid Nightly Rental Rates:
• 3 night minimum required for round-trip rentals. 7 night minimum required for one-way rentals. Certain Vehicles, Holidays and Special Events may require a longer rental period.
• The Nightly Rental Rate includes Unlimited Generator Usage.

Pre-Paid Miles Packages: There are no miles included in the nightly rental rate. Mileage packages provide discounted miles that can be purchased before departure. There is no refund for unused mileage pre-purchased as part of a mileage package.
Packages of 100 Miles are charged at a discounted price of $27.50 per package
Additional miles traveled over pre-purchased allotment will be charged at:
•32 cents per mile for C25, CS25, C26, CS26, C28, CS28, CS30 and FS31
•34 cents per mile for AS32
•36 cents per mile for AF34 and AB35
•37 cents per mile for FM31
Please note: No packages available for AD39 and AP39 motorhomes, all miles are payable.
• AD39 Diesel – Discovery = 39 cents per mile
• AP39 Diesel – Providence = 39 cents per mile
• AV39 Diesel – Providence = 39 cents per mile
• AE40** Diesel – Excursion = 39 cents per mile

Mandatory Charges:
Starter Kit: $39.95 per Trip
•Full tank of Propane: The Water Heater; Range (Stove) & Oven; Space Heater and the LPG Setting on the Refrigerator & Freezer run on LPG (Liquid Propane Gas).
•Prepared Tank with Toilet Chemicals (1 pack) and Tissue (1 roll)
•Electrical Power Cord
•A/C Adaptor
•Dumping and filling hoses
•Leveling blocks
The charge for the Starter kit will be added to your other rental charges and itemised separately in your breakdown of rental costs and services.

•Drop Fees are due for One-Way Rentals.
Limited Availability and between our "Fly/Drive locations only.
If available, there is a one-way drop fee due ranging from $200 to $750 depending on the distance between the rental offices involved.

•Contracts are subject to fees imposed by the State Governments, Environmental Impact fees and Vehicle
License fees: [These fees are not subject to sales tax]
1. California Vehicle License Fee: $2.00 per night
2. Nevada Vehicle License Fee: 3.5% of the nightly rental rate
3. Texas Vehicle License Fee: $1.00 per night
4. Florida California Vehicle License Fee: $0.70 per night
5. New Jersey Vehicle License Fee: $0.55 per night
6. New Jersey State Rental Fee: $5.00 per night; 28-night maximum charge
7. Virginia State Sanitaion Fee: $20.00 per vehicle
8. Pennsylvania P.T. Assistance. Fee: $2.00 per night
9. Colorado Road Safety Program Fee: $2.00 per night; 45-night maximum charge
The above fees will be itemised in your rental breakdown where applicable

Housekeeping Options: These can be Pre paid or Paid at Counter.

Important note:
- Housekeeping kits are available for rental at offices in the DFW, LAS, LAX, MCO, NYC, SFO and YVR rate regions only. Items are for rent and must be returned to rental locations.
- Housekeeping kits are available for purchase at any rental office in any rate region. Customer may keep purchased kits or return to the location to be donated to local charities.
Kit items and quantities may vary by location. Items may be substituted without notice. Items are for rent and must be returned to rental locations.

Convenience Kit $50 per person for Rental and $65 per person for Purchase

Linens for Bed & Bath Dishes & Utensils include:
Blankets Sheets Pillow Pillow Case Bath Towel Hand Towel
Wash Cloth Dish Towel Dinner Plate Silverware Coffee Cup Saucer

Kitchen Kit $125 per vehicle for Rental and $135 per vehicle for Purchase
Cooking Ware + Sanitation Supplies include:
Water Pitcher Pan Covers Frying Pan Potato Peeler Strainer Corkscrew
Dutch Oven Bottle Opener Kettle Salad Bowls 1 qt Sauce Pan Platter
4 pc. Cutlery 2 qt Sauce Pan Clothes Hangers Trash Can Mop Bucket
Broom Dust Pan

Pets: Pre-Paid or Paid at Counter
• Pets are allowed. Client is responsible for all damage and may be surcharged for special cleaning.
• A one-time $110 non-refundable pet fee is required.
• Please specify during booking if client would like to bring a pet.
• The Supplier must be contacted a minimum of 7 days prior to pick up with pet transfer request. Transfer restrictions may apply due to size of cage and / or luggage capacity of transfer van.

Insurance and Coverage Options
(conditions and exclusions apply): Pre-Paid or Paid at Counter.
Customer must present an automobile insurance certificate indicating Third Party Liability Insurance and comprehensive and collision damage coverage extending to the rental vehicle. Customers must purchase The Supplier’s renter liability insurance (RLI) and vehicle incident protection (VIP) if customer is unable to obtain an insurance certificate, otherwise customer may liable up to $100,000 damage deductible per Occurrence in the case of accidental theft or damage to the motorhome rental vehicle.

• Vehicle Incident Protection (VIP)- for motorhome: C25, C26, C28, CS30, FM31, AS32, L18, L21, AS33 and AB35 reduces the Deductible to $1000 Per Occurrence of accidental theft or damage. VIP is $16 per night.
• Vehicle Incident Protection (VIP)- for motorhome:AD39, AP39,AV39 and AE40 reduces the excess from $100,000 to $5000 Per Occurrence of accidental theft or damage and is available at a cost of $35 per night.
• Rental Liability Insurance (RLI) acts as Primary Third Party Liability Coverage up to the required financial responsibility limits. (not available for purchase in all States). RLI is $13.50 per night
• Supplemental Liability Insurance (SLI) is Additional Third Party Liability Coverage up to $1,000,000. SLI is $12.00 per night in Florida and $13.50 per night in all other States.
• Mexico Auto Liability Insurance (MALI) is required protection which must be obtained from the Supplier for the specific dates that the motorhome will be in Mexico. MALI is $22 per calendar date that the motorhome will be in Mexico.
Please Note:Liability insurance (RLI/SLI) is not available on trailer rentals. Renters must provide proof of liability Insurance applicable to both the tow vehicle and trailer.

Miscellaneous Rental Items: These can be Paid at Counter only and must be arranged directly with the Supplier.  The following items are only offered at offices in: Dublin, CA; Ferndale, WA; Las Vegas, NV; Linden, NJ;
McKinney, TX; Orlando, FL; Santa Fe Springs, CA. Items available on a first-come-first-served basis only; they cannot be reserved, pre-paid or guaranteed, only requested.
• Toaster ($8 each)
• Coffee Machine ($10 each)
• Iron & Board ($10 each)
• Folding Chairs ($12 each)
• Snow Chains ($20 each)

Travel Trailer Requirement
Travel Trailer tow vehicles must have the following:
- A vehicle with a minimum towing capacity of 6,500 lbs.
- A Class-3 rated chassis-mounted hitch with 2 inch square receiver.
- An electronic brake controller installed in the tow vehicle cab. 
- A 7-way socket with a functioning electronic brake control.
- A portable generator or 110-Volt/50-AMP power source.

Other recommended items:
- Clip-on side view mirror extensions.
- Tire chocks for the trailer. 

The Compass Campers tow package includes:
- A 7-way trailer end plug.
- A 2 & 5/16 inch ball.
- An adjustable height shank/stinger.
- A compete equalizer/sway bar assembly.
- Two safety chains with quick-connectors.
- An emergency brake-away switch.

Tow vehicle requirement:
A standard minimum towing capacity of 6,500 lbs, a minimum Class-3 rated frame-mounted hitch (we provide the ball and mount), an installed electronic brake controller, and a 7-way socket with electronic brake control.  The Supplier does not offer any vehicles for rental that are capable of towing either of the travel trailers.  Clients will have to provide their own car or truck to tow the travel trailer. 

Please Note: Travel trailers are fixed-location units, which cannot be moved to another location for pick up.  The only exception is on 14-night or longer rentals and must be approved before they can be confirmed.

Conditions & Restrictions:
Customers with inadequately equipped tow vehicles will not be allowed to rent.  Trailers cannot be delivered, taken into Mexico or occupied while being towed.  Excludes all discounts, special offers and one-way rentals.  Renters are advised to contact the rental location prior to pick up for additional information.

ONE-WAY RENTAL FEES:
All One-Way Rentals require authorization from our fleet manager.. Prices are in US dollars. One-way fee is determined by where the desired Pick up and Return locations’ row and column intersect. For example, one-way fee from SFO to SLC is $350; from MIA to YVR it is $750.

Pickup\ Return	ABQ	ATL	BOS	DEN	DFW	IAD	LAS	LAX	MCO	MIA	NYC	ORD	PHX	SFO	SLC	YVR
Albuquerque ABQ	-	750	750	500	500	750	500	500	750	750	750	750	350	500	500	750
Atlanta ATL	750	-	500	750	500	500	750	750	350	500	500	750	750	750	750	750
Boston BOS	750	500	-	750	750	250	750	750	500	750	250	750	750	750	750	750
Denver DEN	350	750	750	-	350	750	350	350	500	750	500	350	500	350	350	500
Dallas DFW	350	500	750	350	-	500	350	350	350	500	500	350	350	350	350	500
Wash. DC IAD	750	500	250	750	750	-	750	750	500	750	500	750	750	750	750	750
Las Vegas LAS	350	750	750	350	350	750	-	250	750	750	750	500	350	250	350	350
Los Angeles LAX	350	750	750	350	350	750	250	-	750	750	750	500	350	250	350	350
Orlando MCO	750	350	500	500	350	350	750	750	-	250	350	500	750	750	750	750
Miami MIA	750	500	750	750	500	500	750	750	500	-	500	750	750	750	750	750
New York NYC	750	500	250	500	500	250	750	750	350	500	-	500	750	750	750	750
Chicago ORD	750	750	750	500	500	750	750	750	500	750	500	-	750	750	750	750
Phoenix PHX	350	750	750	500	500	750	350	350	750	750	750	750	-	350	350	750
San Francisco SFO	350	750	750	350	350	750	250	250	750	750	750	500	350	-	350	350
Salt Lake City SLC	500	750	750	500	750	750	500	500	750	750	750	500	350	500	-	500
Vancouver YVR	500	750	750	500	500	750	350	350	750	750	750	500	750	350	500	-

All other one-way fees are determined by the fleet manager on a case-by-case basis if apporval is given. The supplier have no standard/published one-way fees for other one-way rentals; they are calculated on a case-by-case basis.

• Import / Export Fees: The supplier try to confirm all One-way requests. However, there are times when the direction of the drop or time of year does not make sense in terms of fleet utilization. Therefore, The supplier will consider accepting a specific one-way request for the standard one-way fee PLUS up to an additional $2,000 to import or export the motor home to the location needed. Import / Export Fees must be pre-paid and are non-refundable in the event of cancellation.

Sales Tax: Taxes are due on all charges** and vary depending on the pick up Location.

GETTING TO THE RENTAL OFFICE:
Same Day Flight Arrival:
Clients may only collect the motorhome on the same day that their flight arrives if . . .
•They call the rental office after arrival to arrange a vehicle pick-up time.
•Clients provide their own transportation at their own expense. The Supplier does not offer transfer service for same day flight arrival.
•They arrive at our rental station no less than 1 hour before station’s official closing time.
•Please remember to take potential flight delays, customs, baggage claim and traffic into account before deciding to collect the motorhome on the same day that the flight arrives. Whether the flight is domestic or international, the rules regarding Same Day Flight Arrival are the same.

Transfer Shuttle Service: Transfers are provided as a courtesy and are not financially negotiable or refundable.
Transfers to rental station at times may be subject to restrictions or limitations beyond the Supplier's control. In such circumstances, transfers may be the financial and logistical responsibility of the renter.
• Locations: Transfer Shuttle Services are only offered at offices in: Dublin, CA; Ferndale, WA; Las Vegas, NV; Linden, NJ; McKinney, TX; Orlando, FL; Santa Fe Springs, CA. Transfer shuttle service is offered as a courtesy for all except YVR (seen below).
• Procedure: Client must call the rental office directly no later than 9:30 am the morning of motor home takeover to schedule transfer and pick up time.

Transfer time:
•Courtesy Shuttle arrives between 10:00 am and 2:00 pm at designated hotels only.
•Delays may occur during peak season and certain holiday periods. No refunds are given for transfer delays.
•Vancouver (YVR) transfer: from Vancouver airport area hotels only.
1. Pick up time approximately 11:30 am.
2. $100 Surcharge each direction.
3. US Border Crossing Fee of $6 per person is required at the border. Clients should be aware that a visa to
enter the United States may be required.
4. Due to increased security and traffic, delays crossing into the US are possible. The Supplier is not
responsible for refunds of any type as a result of border crossing delays.
5. No transfer is offered to SEATTLE.
Self-Transfer: Clients providing their own transportation, at their own expense.
Clients must call our main reservatios number  by 9:30 am on the morning of scheduled pick-up to arrange vehicle takeover time.
Customers must arrive at the pick-up station no less than one hour before rental station’s official closing time. Even if clients arrange their own transfers, they still must call for time of vehicle readiness.
Under no circumstances should clients arrive unannounced.

AT THE RENTAL COUNTER: Motorhome Pick-up Requirements and Procedures
Vehicle Pick Up:
• Motorhome Pick-up Time is after 1 pm based on vehicle readiness; even if clients arrive at the rental office earlier by transfer shuttle or on their own.
• Customers are required to call the pick-up station between 8:30 am – 9:30 am on the morning of scheduled pick-up and arrange a vehicle pick-up time. Customers must arrive at the pick-up station no less than one hour before rental station’s official closing time.
• There is no refund if client picks up later than the booked day of departure.
• Customers should allow 1-2 hours after arrival for vehicle orientation and rental contract processing.
The Supplier reserves the right to change, modify, add or remove terms, products, rates and seasons at any time and without notice or liability.

Customer Requirements:
• Renter (contract signer) must be a minimum of 21 years of age (25 years at some locations) and must have a major credit card, a valid driver’s license from country of residence and current identification including passport for non-US residents. The license must not expire during the rental period. An International Driver’s License is recommended, though not required. As of December 31, 2006, travel to Canada or Mexico, will require a valid passport.
• All drivers must be a minimum of 21 years of age (25 years at some locations) with a valid driver’s license from country of residence and passport. The license must not expire during the rental period. An International Driver’s License is recommended, though not required. As of December 31, 2006, travel to Canada or Mexico, will require a valid passport. ($25.00 fee for each additional driver will be added at some locations)
• Renter, all additional drivers and credit card holder must be present at the time of pick up to sign the rental contract.
• Major credit card (not ATM/debit card) with available credit for the Security Deposit above the rental charges is required. The credit card must be issued to the signer or co-signer of the contract.
• Renter must present certificate with policy number of automobile insurance applicable to the rental unit. Bring a separate rider if insurance company requires one. It is the renters responsibility to confirm coverage and protection.
Due to the vehicle’s length, the AE40 motorhome unit type requires that the driver be in possession of a valid class B or class A license. Standard class C license is not legally sufficient to driver vehicles of 40ft or longer.
The Supplier's management reserves the right to deny service to anyone deemed a credit or security risk.

Customer Overnight Parking: Customer vehicles cannot be stored at the rental location without prior authorization from the location's Rental Manager. Vehicle storage is not available at all locations. If available and authorized, applicable storage charges apply ($5 per night in most cases). Vehicle storage is at the customer’s own risk and a set of keys must be left with the Supplier's rental staff.

Motorhome Takeover - Check-out procedures:
Paperwork (20-30 Min)
•Security deposit of $700 by Master Card/Eurocard, Visa, American Express or Discover Card is required.The security deposit must be made with a major credit card. ATM/Debit/Check Cards are not accepted. The security deposit is a verification and pre-authorization of available funds. The security deposit guarantee is valid only for the duration of the rental contract and will not appear on the client’s credit card statement; therefore, it will not necessitate a ‘refund’. The security deposit capture is automatically released upon completion of the return contract provided that the rental vehicle is returned clean inside, undamaged and on time.
•Payment of items due at rental counter (not pre-paid): Credit card or ATM/Debit card vith Master Card/Eurocard, Visa, American Express or Discover logos. Some rental locations also accept Cash, Personal Checks Money Order, Bank Cashier’s Check, Traveler’s Checks and Diners Club. Personal checks and cashier’s checks must be drawn from a US account. All credit and debit cards must be swiped, and personal checks must be verified using our check verification system.

Customer Orientation: Clients will receive a full orientation of their motor home, including client’s maintenance and use responsibility.
•Video in English, German, Spanish or Japanese introducing the general concepts of motorhome use and safety tips. (20 Min.)
•Orientation Tour with personal instructional walk around of motorhome by a qualified instructor. (30-45 Min.)
•Operator manuals are provided for clients to take with them in English and German.
•Regional campground directory and location map with directions to nearest supermarket and gas stations are available at the rental counter upon request.

The operators of Compass Campers continuously strive to provide our customers with the best possible motorhome product in the industry. To this end, we purchase units only from top RV manufacturers who make them to our higher than average specifications. All motor homes are 100% walk-through, equipped with a 110V generator, microwave oven, CD player, and are modestly branded.
The Supplier reserves the right to change, modify, add or remove terms, products, rates and seasons at any time and without notice or liability.
Specifications: Motor home photos, drawings and floor plans are examples only. Sleeping capacities are recommendations only and do not mean like number of adults or full-size teenagers can be accommodated comfortably within every unit of a size category. Features and amenities are representative and may be changed, added to or deleted without notice. Bed sizes vary from unit to unit within size categories and cannot be guaranteed.
Specific floor plans or models will vary within a category and cannot be reserved or guaranteed.
• Modern motorhomes handle very much like a car and have enough power that they accelerate as quickly as many cars.
• Connecting the motorhome to campsite facilities requires no technical expertise. This includes all the motorhome capabilities such as electricity, water, and sewer. You will receive instruction on these connections at the time of pick up.
• All of our units are "Self Contained". This means they contain the following: Roof Air-Ducted Air Conditioning System; Generator; Wash Basin; Shower; Toilet; Electric Water Pump; (Space) Heater & Thermostat; Kitchen Sink; Range (Stove) & Oven; Microwave; Refrigerator & Freezer; Water Heater; Fresh Water Storage Tank; 2 Sewage Containment Tanks (Gray Water & Black/Blue Water); Propane Tank; 2 Seperate 110 Volt Power Outlets
• The rental vehicles are designed to safely transport only the number of occupants recommended for comfortable sleeping accommodations. Should the renter transport more people than recommended, this may violate traffic safety laws and the excess weight could cause an accident or mechanical failure. In either case, the renter will be held fully responsible.
Motor Home Lengths: Motor home lengths will vary within each size category. Specific floor plans, models or lengths cannot be reserved or guaranteed. Motor home category designations do not represent the exact length.

Vehicle Substitutions
• We make every effort to provide the clients with the model reserved. However, the Supplier reserves the right to substitute models which are similar, higher rated or longer as necessary.
• Remember to take possible upgrades into consideration when making campground or ferry reservations. No refunds for any reason (additional fuel consumption, ferry charges, campground fees, etc.) will be given due to increased length or size of motor home substituted.
• If  supplier upgrades into higher rated or longer vehicle, no extra charge will be due. If client requests an upgrade into higher rated or longer vehicle, we will charge for the price differential between the model paid and the model received.
• Should a smaller or lower rated vehicle be offered and accepted, liability will be limited to a refund of the price difference between the model booked and paid for and the model received at the time the booking was made.
No refund will be given should a smaller or lower rated vehicle be requested by the client.

Towing with Compass Camper's Motorhomes: Towing is only allowed on C25, C26, C28, CS30, FM31 and AS32. However some conditions and an additional charge do apply.

ON THE ROAD
Fuel Consumption
• Fuel costs are client’s responsibility. Gasoline tanks are generally full at pick up and must be returned full or the difference will be estimated and the clients charged; or if not full the gasoline tank must be returned at the same level or the difference will be estimated and the clients charged.
• No claims are accepted as to fuel consumption Fuel consumption will vary according to where and how a vehicle is driven. No claims are accepted as to fuel consumption if client is upgraded to a larger unit.
Supplier reserves the right to change, modify, add or remove terms, products, rates and seasons at any time and without notice or liability.

Staying Overnight in a Motorhome:
• Since our motorhomes are Self Contained it would be possible to overnight anywhere; but it would not be legal. Motorhomes may overnight at RV Parks, Motorhome Campsites or at roadside "Rest Areas".
• Campgrounds & RV Parks are typically found outside major cities, in rural areas, and near popular attractions.
• Regional campground directory is available at the rental counter upon request. Additional Campground and RV Park on-line information is available upon request.
• Note: It is always wise to check the on availability of sites long before you begin your vacation. Campground sites at National Parks and other commonly visited vacation/travel spots can sometimes reach capacity 5-6 months in advance; especially sites that can accommodate large size motorhomes.

Travel Restrictions
• Clients are restricted from traveling to certain regions due to road conditions, extreme weather, acts of God, security alerts and /or availability of support. Restrictions are subject to change without notice and are determined solely by supplier.
• Clients are responsible for knowing and following the travel restrictions and for informing themselves of possible changing conditions.
• Compass Campers, to the best of its ability, will provide clients as much information at time of pick up as possible but is not liable for any delays or detours client may encounter.
• Please note the following restrictions:
1) Off-road: Travel on non-public, unpaved and / or ‘logging’ roads is not permitted at any time.
2) Death Valley: Traveling in or traversing Death Valley is not permitted in July and August. In May, June and September travel is permitted, however, customer is fully responsible for all mechanical problems and/or towing or vehicle recovery costs. Ground temperatures can reach 140º F or 60º C.
During July / August clients are required on pick up to sign and acknowledge these restrictions.
3) Mexico: Travel is permitted at client’s own risk and only with purchase of supplier’s Mexico Auto Liability Insurance (MALI), available at all southwest locations. However, there is no reimbursement for repairs, lost use or deductibles for  damage.
4) New York City / Manhattan: Travel is not permitted.
5) Alaska / Northern Canada: Travel is permitted at client’s own risk. However, there is no reimbursement for repairs or lost use.
6) Winter: Travel during winter months is permitted. However, clients are responsible for any damage due to systems freezing or cold weather. As a precautionary measure, water may be replaced by anti-freeze to prevent water systems from freezing. Customers must plan on using bottled water and may be charged a ‘de-winterization’ fee if water systems are used. Special instructions may be given at the rental counter.
7) Summer: Travel in summer months and /or in extreme temperatures can strain motor home systems such as roof and dash air conditioners, generator and refrigerator. We maintain our motor home fleet to accommodate all weather conditions; however, clients should be made aware that performance of motorhome systems under extreme conditions cannot be guaranteed.
8) Ontario / Quebec: Due to the increased incidence of theft motor homes are not allowed to be parked within the cities of Montreal, Ottawa and Quebec City. We recommend leaving the motor home parked at a campground and use a taxis or public transportation. A higher deductible may apply for theft of motorhome. Details available at pick up location. Clients planning on traveling in these areas must inform rental station prior to departure.

Luggage Storage:
• Luggage storage is available on a limited basis at gateway locations only. Luggage storage is at the client’s own risk.
• To facilitate the pick up and drop off procedures, we recommend that clients store their luggage in the vehicle’s on-board storage compartments. Soft-sided or collapsible bags are best for storage.
• Luggage capacity of courtesy shuttles is limited and may require clients with excess luggage or oversized items to store and later retrieve them from their hotel.
Supplier reserves the right to change, modify, add or remove terms, products, rates and seasons at any time and without notice or liability.

The Generator: All of our motorhome units have a generator built-in. The use of the generator is not required for normal vehicle operation.
• The Generator runs on the same fuel tank that the engine does. The fuel tank must be at least 1/4 full in order for the generator to operate. Output is 110 Volt and 30-45 amps.
• The Roof Air-Conditioner, the Microwave and the Electric Setting on the Refrigerator & Freezer require 110 Volt AC to run. This means the motorhome unit is required to be connected to an external source of electricity or to have the generator running in order to use these Appliances.

Vehicle Support:
• The Roadside Assistance department assists with motorhome operation problems by trouble shooting for the customer. They also assist in finding service for EMERGENCY situations that the customer might have with the motorhome (such as tire blowout, transmission failure, engine failure, etc.)
• In order to be eligible for a lost-use refund client must have contacted supplier's Roadside Assistance department during their rental period and must have followed Roadside’s instructions, self-help tips, and / or recommendations for repair.
• Roadside Assistance is a courtesy service provided by supplier for our customers. They are not authorized to determine refunds. Any refund consideration can only be made by the return location manager.
• Under certain circumstances a replacement vehicle may be provided to the client. Supplier reserves the right to determine if, where and when a vehicle exchange will take place.
• In the event of an accident involving an supplier rental vehicle, no matter who was at fault, supplier reserves the right to determine if, where and when a vehicle exchange will take place.
• Under most circumstances, if client for any reason was at fault in causing incapacitation of their motor home they will be required to pay the costs incurred in delivering a replacement unit to them up to $5,000.

Reimbursements & Refunds: supplier operates one of the newest fleets in the industry. Yet as motor homes are mechanical devices they do occasionally develop problems.
• In the event of a mechanical problem requiring repairs under $75 clients will be reimbursed upon presentation of receipts and any replaced parts. For needed repairs over $75 clients must call supplier’s Roadside Assistance department for prior authorization. A toll free number is provided for assistance with problems, questions.
• In the unlikely event that items are missing from vehicle or personal kits, or for example client needs an additional blanket, or client needs to replace an item for the motor home such as a water hose, sewer hose, etc., the client may purchase these items without prior approval and will be refunded at return upon presentation of valid receipts, provided they not total more than $75.
• In the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 hours, supplier will refund lost-use rental charges only. supplier’s maximum liability shall be for the refund of nightly rental charges or fractions thereof. No claims for rental car, hotel, telephone, etc., will be accepted.
• Accompanying vehicles are not eligible for compensation.
• Radio, air-conditioning, refrigerator, generator, microwave, appliances, automatic step and cruise control, are not considered mechanical breakdowns.
• Client refund or reimbursement requests must be received in writing with all supporting documentation no later than 45 days after rental return to be eligible for compensation consideration.
• In order to be eligible for a lost-use refund client must have contacted supplier’s Roadside Assistance department during their rental period and must have followed Roadside’s instructions, self-help tips, and / or recommendations for repair.

Maintenance and Use Responsibility: Client is responsible for routine maintenance while traveling (checking coolant, oil, tire pressure, etc.), as well as immediately reporting mechanical failures. Clients may be held responsible for mechanical damage due to negligence of operation and /or performing normal maintenance. Tools for vehicle repair and tire change are not provided since clients are not authorized to make repairs. Lost Items.
If damage occurs, customer will be charged the nightly rate until vehicle is repaired (days will be estimated) in addition to the damge deductible per occurrence.

Traffic Tickets and Citations
• Client is responsible for all traffic tickets and citations incurred during the rental period.
• Tickets must be handed to the rental office during return of the vehicle. Clients will be charged up to $250 for penalties and administrative charges for non-reporting.
Lost Items: Supplier is not responsible for items left in the motor home after client’s return and reserves the right to donate or dispose of them as it sees fit. Left items cannot be mailed to client.

AT THE RETURN RENTAL COUNTER - Motorhome Return Requirements and Procedures
Vehicle Return:
• Return time is between 8:00 AM and 11:00 AM. Customers returning late may be charged a $50.00 or more per hour late fee.
• There is no refund for any reason if customer terminates rental before scheduled return date.
• Motorhome cannot be dropped off later than 1 hr before or anytime outside of location’s official hours of operation.
• All late returns or extensions must be authorized at least 48 hours prior to the scheduled date of return and any additional charges will be immediately applied to the customers credit card on file.
• Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport. Clients may have to return by 11:00 am a day early to obtain courtesy shuttle, or arrange other means of transportation. No refunds for early return.

Cleaning: Motorhome must be returned in clean condition. Cleaning fee of $50 or more per hour may apply if Lessor determines, in its sole and absolute discretion, that the Rental Vehicle has not been returned in a clean condition. Clients should clean out anything that they have brought into the vehicle. Interior condition should be as it was at pick-up.

Flush-out: Motorhome must be returned both waste collection tanks empty. There will be a $50.00 flush out fee if  the waste and/or holding tanks have not been drained (valves open, cap off) by Renter prior to the Rental Vehicle being returned to Lessor, at Lessor's sole discretion.

Return Transfer Shuttle Service: Transfers are provided as a courtesy and are not financially negotiable or refundable. Transfers from rental station at times may be subject to restrictions or limitations beyond supplier's control. In such circumstances, transfers may be the financial and logistical responsibility of the renter.
• Locations: Only offered at offices in: Dublin, CA; Ferndale, WA; Las Vegas, NV; Linden, NJ; McKinney, TX; Orlando, FL; Santa Fe Springs, CA. Return Transfer shuttle service is offered as a courtesy for all except YVR (see below).
• Transfer time: Courtesy Shuttle departs rental station between 8:00 am and 1:00 pm.

Vancouver (YVR) transfer:
•Courtesy Shuttle departs YVR location at approximately 09:30 am.
•$100 Surcharge each direction.
•Due to increased security and traffic, delays crossing into Canada are possible. Supplier is not responsible for any refunds of any type as a result of border crossing delays.
•No transfer is provided to SEATTLE or SEATAC Airport.

TIMES OF OPERATION:
International/Travel Trade Reservations Department:
• Office Hours: 8 am - 5 pm Pacific Standard Time, Monday through Friday
• Closed for the following holidays: New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day
Rental Offices:
• All rental offices are open Monday through Friday from 09:00 to 16:00 hours (9 am – 4 pm).
Most are open from 08:00 to 17:00 hours (8 am – 5 pm).
• Most rental offices are open Saturdays from 09:00 to 12:00 hours (8 am – 12 pm).
Many are open from 08:00 to 16:00 hours (8 am – 4 pm).
• The rental offices in: Dublin, CA; Las Vegas, NV; Orlando, FL; Santa Fe Springs, CA and Santee, CA are all open Sundays from 09:00 to 12:00 hours (8 am – 12 pm). Some are open Sundays from 09:00 to 15:00 hours (9
am – 3 pm). A few are open from 08:00 to 16:00 hours (8 am – 4 pm).
• Some rental office alter their daily Times of Operation during the Winter Season.
• All rental offices are closed for the following holidays: New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day
• In addition, many rental offiices are closed one day prior and following the actual holiday dates. The Salt Lake City, UT office is also closed on July 24th (Pioneer Day). The Ferndale, WA office is closed every day from the last full week of January through the first full week of February.
• Rental office closing dates are subject to change.
Roadside Assistance Help-Line:
   06:00 - 19:00 hours (6 am - 7 pm) PST; Mon-Sat (April - September)
   06:00 - 18:00 hours (6 am - 6 pm) PST; Mon-Sat (October - March)
   08:00 - 17:00 hours (8 am - 5 pm) PST; Sundays

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Compass Campers USA Insurance

Insurance and Coverage Options
(conditions and exclusions apply): Pre-Paid or Paid at Counter.
Customer must present an automobile insurance certificate indicating Third Party Liability Insurance and comprehensive and collision damage coverage extending to the rental vehicle. Customers must purchase supplier’s renter liability insurance (RLI) and vehicle incident protection (VIP) if customer is unable to obtain an insurance certificate, otherwise customer may liable up to $100,000 damage deductible per Occurrence in the case of accidental theft or damage to the motorhome rental vehicle.

• Vehicle Incident Protection (VIP)- for motorhome: C25, C26, C28, CS30, FM31, AS32, L18, L21, AS33 and AB35 reduces the Deductible to $1000 Per Occurrence of accidental theft or damage. VIP is $16 per night.
• Vehicle Incident Protection (VIP)- for motorhome: AD39, AP39, AV39 and AE40 reduces the excess from $100,000 to $5000 Per Occurrence of accidental theft or damage and is available at a cost of $35 per night.
• Rental Liability Insurance (RLI) acts as Primary Third Party Liability Coverage up to the required financial responsibility limits. (not available for purchase in all States). RLI is $13.50 per night
• Supplemental Liability Insurance (SLI) is Additional Third Party Liability Coverage up to $1,000,000. SLI is $12.00 per night in Florida and $13.50 per night in all other States.
• Mexico Auto Liability Insurance (MALI) is required protection which must be obtained from supplier for the specific dates that the motorhome will be in Mexico. MALI is $22 per calendar date that the motorhome will be in Mexico.

Please Note:Liability insurance (RLI/SLI) is not available on trailer rentals. Renters must provide proof of liability Insurance applicable to both the tow vehicle and trailer.